At Charming Home Shop, we want you to be completely delighted with your handpicked treasures—just as we carefully select each keepsake ornament and decorative accessory for our collection. If something isn’t quite right, we’ll make it right with the same care we use when packaging our delicate glassware.

Key Details at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags
  • Refund Method: Original payment (processed within 5 business days)
  • Return Shipping: Customer pays unless item is damaged/defective

Our Simple Return Process

Step 1: Submit Your Request

Within 15 days of receiving your order, please email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear Charming Home Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). The item(s) I wish to return are:

– [Product Name] (Quantity: #)

Reason: [Please specify]

I would prefer: ☐ Refund ☐ Exchange for [Product Name/SKU]

Thank you for your assistance!

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Receive Instructions

Within 24 business hours, we’ll email you:

  • Return authorization number
  • Detailed packing instructions
  • Return shipping address (4605 Evergreen Lane, MERIDIAN, US 39305)

Step 3: Package Your Return

Please pack items with the same care we use when shipping our fragile figurines and picture frames:

  • Use original packaging when possible
  • Include all tags, certificates, and accessories
  • Securely wrap delicate items like glassware or decorative accessories
  • Do not include gift messages or promotional materials

Step 4: Ship Your Package

Ship your return using a trackable method (we recommend insurance for valuable items like keepsake ornaments). Keep your tracking number until the process is complete.

Refund Details

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Amount: Item cost minus original shipping (unless return is due to our error)

Exchange Process

For exchanges (subject to availability):

  1. Follow standard return process
  2. Specify desired replacement item in your email
  3. We’ll ship your new item once return is received
  4. Price differences will be refunded/charged as needed

Special Considerations

Certain delicate treasures cannot be returned for hygiene or safety reasons:

  • Personalized items (custom engraved plaques & signs)
  • Opened candles (for safety reasons)
  • Used kitchen linens or pillows & blankets

Need Help?

Our customer care team handles returns with the same attention we give to wrapping our classic stuffed animals. Contact us at [email protected]—we typically respond within 24 business hours.

Remember, your satisfaction is the most precious decoration in our shop!